Your feedback

Our aim is to offer you quality service. This is why it is important to us that you voice your opinions.

Need some information? See the contact page (the telephone number on this page is only for complaints).
Want to express your dissatisfaction?

Speak first with your broker, and without delay. He is your personal contact. Give him your dossier number.
o For direct contact with Allianz, send an email to complaintscustomer@allianz.be or call 02/214 77 36 on working days from 9 am to 5 pm. We will confirm your call or email within 3 working days. We aim to address the source of your dissatisfaction within no more than four weeks. If it will take longer, we will inform you of this by email.

This system makes it possible for us to handle your requests in the shortest time possible. Your legal rights are not affected in any manner.

Your positive comments are of equal interest to us. Share your thoughts by clicking here.

The basic principles of our complaints handling are:

Visibility - our brokers and their clients have the necessary information available to express their complaints to us
Accessibility - our complaint registration process is easily accessible to all complainants
Pro-activeness - a non-automated confirmation of submission in response to the lodging of the complaint. The complaint itself will be taken care of with the necessary urgency as befitting the seriousness of the case
Objectivity - every complaint is given equal consideration and dealt with objectively and unequivocally throughout the handling process
Confidentiality - if the client requests confidentiality, this will be respected and protected
Responsibility - we take responsibility for our decisions and actions

Need information?

Do you have questions about a product or service, or about a new or existing contract? Contact us.